Ringly tracks how much revenue your Seth calls bring back. The Seth dashboard shows three new metrics: Seth-attributed revenue, Seth-attributed orders, and revenue per Seth call.
What attributed revenue means
When a customer calls Seth and then places a Shopify order within 7 days, that order is attributed to the call. Attribution is correlation, not causation. Seth handles support, not sales. But it gives you a tangible measure of how much business follows your support calls.
The three metrics
Seth-attributed revenue
The total revenue from orders placed by customers after their call with Seth.
Seth-attributed orders
The number of orders placed by customers after their call with Seth.
Revenue per Seth call
Total Seth-attributed revenue divided by the number of Seth calls.
How matching works
An order counts as attributed to a call when the customer placed an order within 7 days after calling with Seth. The 7-day window matches industry standards used by Meta Ads (7-day click) and Klaviyo (5-day default). We match calls to orders using the customer’s phone number across the order’s customer profile, shipping address, and billing address.
Where you see it
Seth dashboard: three cards in the Analyze tab showing the metrics for your selected date range.
Call history: a Shopify badge on every call that led to an attributed order, with the order amount and time-to-purchase.