This guide walks you through how to forward calls from popular VoIP / web phone systems to your unique Seth number from Ringly.
We’ll cover:
Exact steps for:
What is call forwarding?
Call forwarding simply means: your existing business number sends incoming calls to another number automatically — in this case, your dedicated Seth number from Ringly.
Your customers still dial the same business number they know. Behind the scenes, your phone system forwards the call to Seth so he can answer, help customers, and log everything for you.
Types of call forwarding
There are two basic ways providers handle forwarding:
1. Unconditional forwarding
Forward every incoming call directly to Seth. No ringing on your existing devices first.
Use this if you want Seth to answer 24/7 or be the default front line.
2. Conditional forwarding
Forward calls only in certain situations, for example:
When nobody picks up
Outside business hours
When your team is busy or unavailable
During specific time ranges (nights/weekends)
Use this if you want a hybrid setup where your team still answers during certain times, and Seth catches the rest.
General setup flow (for VoIP & web phone systems)
Every VoIP / web phone system uses different screens and wording, but the pattern is the same:
Log into your VoIP provider (web or app).
Go to Phone numbers, Extensions, or Call handling / Call flow.
Choose the number or extension your customers call today.
Find Forwarding, Call routing, or Call handling.
Add your Seth number from Ringly as the destination.
Choose when to forward:
All calls, or
Only at certain times / conditions.
Save changes and place a test call to confirm Seth answers.
Everything below shows you exactly where to click for each provider.
How to turn off call forwarding (in general)
To stop sending calls to Seth, you’ll:
Go back to the same Call forwarding / Call handling / Call flow area for that number or extension, and
Either:
Turn off the forwarding toggle, or
Remove Seth’s number from the forwarding/routing rules.
Do that in each provider where you’ve set up forwarding.
Popular VoIP & Web Phone Systems
➤ OpenPhone
You’ll manage forwarding entirely in the OpenPhone web/app settings.
Unconditional forwarding (all calls go to Seth)
Log into your OpenPhone workspace.
From the left-side menu, go to Settings.
Under Workspace, click Phone numbers.
Select the phone number you want Seth to answer.
In the Call flow section, choose Forward all calls.
Enter your Seth number from Ringly as the forwarding number.
Save / confirm.
Conditional forwarding (only some calls go to Seth)
Outside business hours
In the same Call flow settings, open Business hours.
Under Outside business hours, set the action to Forward to another number.
Enter your Seth number.
Unanswered calls during business hours
In Call flow, scroll to the Unanswered calls section.
Under When no one answers, choose Forward to another number.
Enter your Seth number and save.
Turn forwarding off in OpenPhone
Go back to the Call flow page for that number and:
Switch off Forward all calls, and/or
Remove or change any rules that send calls to Seth.
➤ RingCentral
RingCentral uses “Call rules” to decide where calls go and when.
Unconditional forwarding (all calls go to Seth)
Sign in to your RingCentral app or web account.
Click your profile picture (top left).
Click Call rules.
Turn on Forward all calls.
Set the destination to your Seth number from Ringly.
Save.
Conditional forwarding (based on schedule)
From Call rules, click Add schedule.
Choose the days and times when you want calls to go to Seth (e.g., nights/weekends).
Set the “during this schedule” action to Forward to another number.
Enter your Seth number.
Save.
Turn forwarding off in RingCentral
Go back to Call rules and either:
Toggle Forward all calls off, or
Delete/disable any schedule that forwards to Seth.
➤ Grasshopper
Grasshopper handles forwarding per extension in your account.
Unconditional forwarding (all calls on that extension go to Seth)
Log into your Grasshopper account.
Go to Settings → Call Forwarding Settings → Extensions.
Find the extension/number you want Seth to answer and click Edit.
Add your Seth number as the forwarding destination.
Choose how Grasshopper should handle the call (e.g., announce the call before pickup if you want).
Set the forwarding schedule (24/7, only weekdays, weekends, or custom).
Save.
Call your Grasshopper number from another phone to confirm Seth answers.
Conditional forwarding (time-based rules)
Use the schedule and call rules inside the forwarding settings:
Route to your team during certain hours.
Route to Seth outside hours or when specific conditions apply.
Turn forwarding off in Grasshopper
Go back to Call Forwarding Settings → Extensions.
Edit the extension.
Remove Seth’s number or change the schedule so calls no longer route to him.
➤ Vonage Business Communications
Vonage Business lets admins and end-users both control forwarding.
For admins (forward an extension to Seth)
Sign in to the Vonage Business Admin Portal.
Go to Phone System → Extensions.
Hover over the extension you want to change and click the pencil icon.
Open Call Forwarding and turn Forward Calls on.
Select Send to ext. or number.
Enter your Seth number from Ringly as the destination and set your preferred Caller ID behavior.
Save.
For users (forward your own calls to Seth)
Sign in to your Vonage Business Online Account.
Click your avatar and go to Settings.
Open Call Forwarding.
Turn on Forward All Calls.
Enter your Seth number and set Caller ID options as desired.
Save.
Conditional forwarding
Use Follow Me, Simultaneous Ring, or other Vonage routing features if you:
Want your team and Seth to ring at the same time, or
Only want Seth to answer under certain conditions (e.g., after X seconds).
These are configured in the same Call Forwarding / routing area for that extension.
Turn forwarding off in Vonage Business
Admins: Turn Forward Calls off for the extension in the Admin Portal.
End users: In your account settings, turn off Forward All Calls or switch the handling back to voicemail / other routing.
➤ Zoom Phone
Zoom Phone uses “Call handling” rules for different time periods (business, closed, break, holidays).
Unconditional forwarding (all calls go to Seth)
Sign in to the Zoom web portal.
Click Phone in the left navigation.
Go to the Settings tab.
Under Business Hours (or Closed Hours, depending how you want this to work), click Edit next to Call Handling.
Choose to forward calls to an external number.
Click Add phone number and enter your Seth number (plus country/region and description).
Save.
If you want Seth to handle calls all the time, repeat this for each time period (business, closed, etc.) so every scenario forwards to Seth.
Conditional forwarding (different rules by time period)
Zoom Phone lets you define different forwarding behavior for:
Business hours
Closed hours
Break hours
Holiday hours
For each time period you want Seth to cover:
Edit Call handling for that time block.
Add your Seth number as an external destination.
Save.
Turn forwarding off in Zoom Phone
Go back to Call handling for the relevant time period.
Remove Seth’s external number or switch the action back to your normal handling (e.g., ring devices or go to voicemail).
If you can’t add/remove external numbers, your Zoom admin may need to update permissions.
➤ FreedomVoice
FreedomVoice uses a web control panel called “WebLink” for call forwarding.
Unconditional forwarding (all calls go to Seth)
Log in to your WebLink Control Panel for FreedomVoice.
Go to Settings → Call Delivery → Call Forwarding.
Choose the mailbox you use for your main line (for example, mailbox
801).Click Add to create a new forwarding entry.
Enter your Seth number from Ringly as the forwarding destination.
(Optional) Use Add Call Time to specify exact days/times this rule should be active.
Save.
Conditional forwarding
You can create multiple forwarding entries with different Call Time windows to:
Send calls to your team during the day.
Send calls to Seth at night, on weekends, or during specific blocks.
Check the options inside the Call Forwarding configuration to tailor the schedule you want.
Turn forwarding off in FreedomVoice
In the Call Forwarding section of WebLink, find the entry that forwards to Seth.
Either:
Uncheck the Active box to temporarily turn it off, or
Remove the entry entirely using Remove.
That's it!
No instructions for your service? Reach out to our team using the chat and we'll be happy to help get you set up!