Ringly.io

Seth is Ringly.io's new agent that is trained specifically for customer support. Read more on how to set him up.

Set up Seth, the AI phone support rep

The Request a return action allows Seth AI phone support to create a return request directly in Shopify when customers call in.

Request a Return in Shopify

The Get Order Status action lets Seth AI support answer “Where is my order?” calls automatically.

Get order status in Shopify

Here's a quick guide on how to add custom actions to Seth, your AI phone support agent.

How to add custom actions to Seth AI support

Seth won’t needs to be deployed to a phone number before he can answer calls.

How to deploy Seth AI phone agent

Here's how you can let Seth escalate an issue of a customer to your team.

How to let Seth AI phone agent escalate to a human

Here's how to see what Seth did and how well he did it.

How to analyze Seth AI phone agent's performance

When someone calls in, Seth automatically pulls recognizes the customer in Shopify and can help way better. Here's how.

How Seth recognizes customers in Shopify

Rules let you tell Seth what to say in very specific cases during the AI phone call. Here's how.

How to use Rules for Seth AI support

Sources used in Call History

Maurizio

Everything to know about Seth, the AI phone support rep

Seth AI support

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