Start the installation from Gorgias: in your Gorgias account, go to Settings → App Store → All Apps → AI phone support by Ringly. If you're logged in to Ringly, you'll be taken straight to the approval screen and be connected in one click.

Seth can log phone calls straight into Gorgias as tickets. Your customers call, Seth handles the conversation, and the whole thing shows up in your helpdesk with the customer matched, a summary and full transcript attached, and tags so you can filter. No copy-paste, no separate call log to check.

You're a Shopify brand using Gorgias as your support helpdesk, and you want phone calls to live in the same place as your email, chat, and social tickets. If your team already works out of Gorgias all day, this keeps Seth's calls in their normal flow instead of in a separate dashboard.

Start in Gorgias: go to Settings → App Store → All Apps and open AI phone support by Ringly.

You can also connect from inside Ringly at any time:

That's it. From that point on, Seth logs calls to your helpdesk automatically.

Under Gorgias on the Integrations tab there's one switch: Create a ticket for every call.

When it's on, calls arrive in one of two states:

One extra step on Gorgias's side: Gorgias doesn't let us remove the app for you, so to fully clean up, go to https://your-account.gorgias.com/app/settings/integrations/mine and delete the Ringly app there too.

Seth keeps the connection alive on its own, so you normally never touch this. If the connection ever expires or gets revoked, the Gorgias row on the Integrations tab shows Reconnect needed and a Reconnect button. Until you reconnect, calls that need a person go to your email instead of Gorgias. Click Reconnect to approve the connection in Gorgias again.

You can connect more than one help desk, for example Gorgias and Zendesk. Connecting one never disconnects another.

Each Seth sends its tickets to one help desk at a time. On the Integrations tab, that one shows Gets tickets. The help desk you connect last takes over. To switch, click Send this Seth's tickets here on the other one. If you have more than one Seth, each one picks its own.

If you disconnect the help desk that gets tickets, the next help desk connected on that Seth takes over. If there is none, calls that need a person go to your email.

Running several brands, each with its own Seth? They can all send tickets to the same Gorgias account, and you only connect Gorgias once.

The Gorgias row then shows which Seths send tickets to it, for example "Seth sends tickets here for Hinge Outlet and Wild West Hardware". The Create a ticket for every call switch belongs to the Gorgias account, so it applies to every Seth that sends tickets there.

Every ticket also gets a tag with your store name, which is the company name set on that Seth. Tickets from your Wild West Hardware Seth carry the tag Wild West Hardware. Build a Gorgias Rule or View on that tag to give each store its own queue or team.

When you have more than one Seth, the Gorgias row on the Integrations tab shows the exact tag: "This Seth's tickets get the tag Wild West Hardware". Click the tag to copy it.

Seth saves the tag with its first ticket. If you rename your store after that, the tag stays the same, so your Rules keep working. Want a new tag? Send us a message.

To have your Rule ready before the first ticket arrives, create the tag yourself in Gorgias under Settings → Productivity → Tags. Only admins and lead agents can create tags there. Then build your Rule on it.

If one of your brands has its own Gorgias account, you can connect both. Each Seth picks the account that gets its tickets.

That Seth's tickets now go to the new account. Your other Seths keep sending tickets where they did. Each account gets its own row on the Integrations tab, named by its address, so you can tell them apart.

If you type an account that's already connected, Seth skips the Gorgias screen and sends this Seth's tickets there.

Does this cost extra?
No, the Gorgias integration is included. You'll need your own active Gorgias account.

Will the call tickets run up my Gorgias bill?
No. Gorgias only counts a ticket as billable once a message is sent from your helpdesk. The records Seth logs are inbound-only, so they don't add to your bill unless your team replies to one.

Does every call create a ticket?
Almost. The exception is calls where there's no caller to attach to, like a blocked or anonymous number with no details. Those are skipped so your helpdesk doesn't fill up with empty contacts.

Will it create duplicate tickets?
No. Each call creates one ticket, and Seth matches the caller to your existing Gorgias customer rather than making a new contact every time.

Will I still get escalation emails?
Once Gorgias is connected, escalations come in as Gorgias tickets instead of emails, so your helpdesk becomes the single place to handle them. You won't get the same escalation twice.

Can I send Seth's calls to a specific team or agent?
Yes. Every ticket carries the Seth AI call tag plus the outcome, the category and your store name, so you can build a Gorgias Rule that routes on those tags. For example, assign all escalated calls to a senior agent, or send all returns to your returns team.

Does Seth read or change my existing Gorgias tickets?
No. Seth only creates new tickets for its own calls and looks up customers to attach those tickets. It doesn't edit or close your team's other tickets.

What permissions does Seth get?
Just what it needs to create tickets and look up customers. You approve the exact scopes on the Gorgias screen during connect.

Is my data secure?
The connection uses Gorgias's standard OAuth approval, and the access tokens are stored privately, only reachable by your own workspace.

"Invalid Gorgias account name" when I type my account.
Enter only the account name, lowercase, letters, numbers, and hyphens only. Don't paste the full URL or add .gorgias.com. If your login is ringlystore.gorgias.com, just type ringlystore.

I approved the connection but got an error message.
First, reload the page and check the Integrations tab. If Gorgias shows under Connected, you're good. If it doesn't, click Connect on the Gorgias card again in the same browser session (don't switch browsers or log out mid-flow).

Gorgias shows "Reconnect needed."
Click Reconnect. Seth will take you back to Gorgias to re-authorize. If it keeps expiring, your Gorgias account access may have been revoked on the Gorgias side, check that the Ringly app is still installed under your Gorgias integrations.

Calls aren't showing up as tickets.
Check that Gorgias is under Connected without Reconnect needed, that it shows Gets tickets (if you have more than one help desk connected), and that the call actually completed. Calls from blocked or anonymous numbers are skipped by design. If identified calls still aren't appearing, reach out and we'll look at the connection on our end.

Escalations show up, but resolved calls don't.
Check whether your Gorgias requires ticket fields to be filled before a ticket can be closed. Seth logs resolved, transferred, and unclear calls as closed tickets, and Gorgias blocks closing a ticket when a required field, like a required Contact reason, is empty. Those get skipped. Escalations and unresolved calls aren't affected because they come in open. If you want the closed call records, make that field optional under Workflows → Fields and tags → Ticket fields in Gorgias.