Looking to connect Shopify for the first time? This article is only for refreshing an existing connection. To set up a new connection, go to How to connect Shopify to Ringly with a custom app.
Where do I refresh my Shopify connection?
Go to the Seth page, open the Integrations tab, and click the three dots next to your connected Shopify store. Then click Refresh connection. You'll see a pop-up where you can paste your client ID and client secret.
If the Shopify card says Reconnect needed, click Reconnect on the card. It opens the same pop-up.
Where to find the client ID and secret
If Ringly shows that your Shopify connection is lost, you need to reconnect by pasting your client ID and secret. Here's where to find them.
Step 1: Open the Shopify Dev Dashboard
In your Shopify admin, click Settings (bottom left), then Apps, then Develop apps (top right). Shopify opens the Dev Dashboard.
Step 2: Open your Ringly app
Click on the app you created for Ringly. It's usually named Ringly or Ringly.io.
Step 3: Go to Settings
Click Settings in the left sidebar.
Step 4: Copy the client ID and secret
You'll see your Client ID and Client secret on this page. Copy both values with the copy buttons.
Step 5: Paste into Ringly
Go back to the refresh pop-up in Ringly and paste the client ID and secret.
Important
Do not click Rotate on your client secret in the Shopify Dev Dashboard. Rotating the secret will disconnect your store from Ringly and you will need to reconnect.
If you don't see your app in the Dev Dashboard, it may have been deleted. In that case, follow the full setup guide: How to connect Shopify to Ringly with a custom app.