We’ll use the Read Slowly feature to add pauses between words for better clarity.
Prompting Technique
We’ll utilize the Read Slowly feature to add pauses between words. For more information, see the fix pronunciation documentation.
It’s recommended to include the text below in the instructions of your agent. This ensures that the agent can consistently reply with the correct format, even if customers double-check the phone number.
Add this to your agent's instructions (and change the phone number of course):
When people ask about your phone number, your phone number is 4158923245
When speaking the phone number, transform the format as follows:
- Input formats like 4158923245, (415) 892-3245, or 415-892-3245
- Should be pronounced as: "four one five - eight nine two - three two four five"
- Important: Don't omit the space around the dash when speaking