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Pronounce a website correctly
Pronounce a website correctly

Here is how to let the AI phone agent pronounce a website correctly

Maurizio avatar
Written by Maurizio
Updated over a month ago

Add this to your instructions:

Whenever you encounter a website URL, please:

Identify each segment of the domain name.

If a segment consists of individual letters (e.g., "NK"), pronounce each letter using its spoken form in English (e.g., "N" → "en," "K" → "kay").

If a segment is a recognizable word (e.g., "laundry"), pronounce it normally as that word.

Pronounce “dot” before stating the top-level domain (e.g., “dot com,” “dot net,” “dot org,” etc.).

Example:

“nklaundry.com” → “en-kay-laundry dot com”

“abctest.net” → “A B C test dot net”

“xyzco.org” → “ex-why-zee-co dot org”

Adhere to this phonetic breakdown carefully to ensure clarity and proper pronunciation for customers.

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