When a call ends, Ringly.io sends detailed call information to the webhook you’ve added in your account settings. This allows you to integrate data automatically into your CRM, perform analytics, or take other actions.
The post-call webhook described here is one of several webhook types offered. The other webhooks are inbound call webhooks and webhooks in custom actions.
What call details are included?
The call details sent to your post-call webhook include:
Agent information: the agent_tag, and whether the agent completed the task it needed to perform.
General call information: If the call was inbound/outbound, completion status, who hung up the phone, how many call minutes were used (= the same as call duration).
Recording and transcript: URL to access the call recording and a text transcript of the entire call.
Sentiments: Sentiment analysis the user (negative, neutral, or positive).
When the call was made: The date and time of when the call started and ended, both in UNIX format.
Numbers: The phone numbers involved in the call (to and from).
Call Summary: A brief AI generated summary of the conversation.
How to add your post-call webhook
This section covers the setup for the Post-Call Webhook specifically, which sends call details automatically after a call ends
To get these details on autopilot, follow these steps:
Go to Integrations > API and Webhooks.
Paste your webhook URL in the field next to "Send call details to webhook".
And you're done!
This setup makes sure all relevant call data is automatically sent to your post-call webhook after every call, giving you control over how to use it for your business needs.