You now have one hub where all integrations are – and new ones will show up.

And you can also bring your own telephony infrastructure from Twilio by importing your phone numbers. Now you can get any phone number you ever want into our app. We've tried to make this as easy as possible.

We now analyze call categories, caller moods, and end of call reasons and show it to you in beautiful charts.

And you now have a funnel showing how many abandoned carts your AI phone agent has recovered. Only for Shopify for now.

Don't write out how you want your agent to behave. Just choose a personality.

AI phone agents used to struggle with complex questions. Not anymore.

We rebuilt everything from scratch. Your AI agent now instantly processes:

- 300 pages from your website

- 25 of your critical documents

- 200,000 words of your business knowledge

The best part? Your agent now ALWAYS checks this knowledge before answering.

With the new Call history, you have better control over your calls than ever before. You can now:

👉 Click here to open your new Call history!

Sometimes you want to send a link, code, or website to the people you're on the phone with. Your AI phone agent is not different.

So, now your agent can send an SMS in the phone call to the person you're calling with.

Connect your Twilio account and you're ready to roll!

Best use cases:

We've added 7 brand new accents to make the agent sound even more native! You can use every accent with every language, so you can even let your agent speak English with a German accent.

Improvements to sound, voice, call settings, call transfers, tracking calls, and more:

Everything is available on the free plan as well!

When a call ends, Ringly.io sends detailed call information to the webhook you’ve added in your account settings. This allows you to integrate data automatically into your CRM, perform analytics, or take other actions.

Personalize outbound calls

When you make an outbound phone call with your AI phone agent, you can now send dynamic variables to the agent!

This means your AI agent knows everything about your customer and you can make your phone calls even more personalized. See example below:

Zapier app V2

We've also added the outbound call personalization to our Zapier app, so you can immediately start using it in Zapier as well!

Connect Shopify to Ringly.io with one click. Your agents can now get order status and product info realtime from Shopify. All built-in, so you don't have to do a thing.

You can now find answers to your questions, troubleshoot on your own, or ask us a question through our messenger.

Conversational flow steps

You can now create steps in the conversation your agent follows! Create an 'Advanced' agent and add steps, with instructions per step.

Call history

You can see exactly what calls were made when, why, by who, to whom, how long, and more. Filter on agents, inbound/outbound, positive/neutral/negative, and if the agent completed the task.

More and better templates

With just one click on a template, you created a pre-vetted AI phone agent! The only thing you have to do is add some details about your business.

Other improvements:

We're thrilled to announce that you can now use your favorite tools with Ringly.io using the Zapier app.

With over 7000 app connections, your AI phone agent just received a massive upgrade.

Ringly.io can now make outbound calls using an API call. 🎉

You can use this to:

Previously, we had only 3 plans: $69/mth, $450/mth and $997/mth.

Now, we have made sure you don't need to make such big pricing jumps when scaling your calls. We have about 36 tiers now, or 38. We've lost count.

And to make sure you don't need to keep checking if you need to upgrade when scaling, we've added the option to switch on "automatically upgrade when out of call minutes."

Our AI phone agents can now check your calendar's available slots and schedule an appointment on Your calendar with the customer. We're using Cal.com as a connector between Ringly.io and your favorite calendar app.

When you have 1 calendar to connect, you can create a free account at Cal, and for multiple calendars, prices start at $15/mth.

To help change even more businesses around the world, we are introducing some new languages:

We're thrilled to announce that we've rebuilt Ringly.io from the ground up to make your experience even better. With this new interface, it becomes even easier to create an agent and use it in your business.

Where previously you could only buy US phone numbers, we now expanded to a ton more countries.

We now have phone numbers of these countries:

🇺🇸 (+1) United States - US 🇦🇷 (+54) Argentina - AR 🇦🇺 (+61) Australia - AU 🇦🇹 (+43) Austria - AT 🇧🇪 (+32) Belgium - BE 🇧🇷 (+55) Brazil - BR 🇨🇦 (+1) Canada - CA 🇫🇷 (+33) France - FR 🇩🇪 (+49) Germany - DE 🇮🇳 (+91) India - IN 🇮🇪 (+353) Ireland - IE 🇯🇵 (+81) Japan - JP 🇱🇺 (+352) Luxembourg - LU 🇲🇽 (+52) Mexico - MX 🇳🇱 (+31) Netherlands - NL 🇳🇿 (+64) New Zealand - NZ 🇵🇹 (+351) Portugal - PT 🇪🇸 (+34) Spain - ES 🇨🇭 (+41) Switzerland - CH 🇬🇧 (+44) United Kingdom - GB

Due to government restrictions, for most countries you need to provide information such as proof of residency, or a tax bill from your business before buying a phone number. In those cases, we'll help you upload the necessary information and buy a phone number with you. Just contact us in the support chat.

The agent can now take actions in the call! And literally everything you want. You can connect with Make.com or Zapier, or any other service that uses webhooks. You can add multiple actions per agent.

Example action: the customer asks where their order is, and the agent understands and sees it has an action called 'Fetch order status'. But to get the order status, it needs the order number as well, so the agent first asks the customer what the order number is, and then invokes the action 'Fetch order status'. Within 2 seconds the agent found it and informs the customer: "I see your order has been processed and will arrive Monday."

AI now shows you the call sentiment using Positive 😄, Neutral 🙂, or Negative 🙁

So you know in one glance what happened! See below:

We also added these super important metrics:

Other things we added:

Just one day after the previous update, we launch our Ringly Rewards Program. With our affiliate program, you can sign up in literally 1 minute, and receive your affiliate link immediately.

You will get 20% lifetime recurring commission on high-ticket prices.

Get yourself a passive income stream by recommending Ringly.io on your socials, website, blog and newsletters. As long as the customer pays, you'll get paid. You can join our affiliate program here.

We thought it'd be nice to make our agents come more to life. So, we've given every agent a face, a name, a color, and you can listen to their voice!

Here are some voices you can choose from:

Next to this, we simplified our agent setup flow, so that it is even easier to set up your agent.

Now, there are only 3 setup steps:

The first big feature we add is the most requested one - the Knowledge base. Where you first needed to instruct the agent in the Instructions text field of max 1500 words, you can now upload almost anything in the knowledge base:

When a customer asks a question and the AI phone agent does not know the answer, it will query the knowledge base and get the answer. This process takes about 2 seconds, and in the meantime the agent will still be speaking.

So the agent will look into the knowledge base, at the same time say something like "Let me look up that answer for you..." and in the meantime the answer is found and the agent will answer the customer.

On Wednesday May 8th Ringly.io officially launched and allowed users to create an account.

We also launched on Product Hunt that day, and became number #4 Product of the Day. You can see our launch here.