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Changelog

A log of updates with the latest features added & improvements made.

Maurizio avatar
Written by Maurizio
Updated yesterday

Dec 9, 2024 - Personalize outbound calls & Zapier app V2

Personalize outbound calls

When you make an outbound phone call with your AI phone agent, you can now send dynamic variables to the agent!

This means your AI agent knows everything about your customer and you can make your phone calls even more personalized. See example below:

Zapier app V2

We've also added the outbound call personalization to our Zapier app, so you can immediately start using it in Zapier as well!

Nov 23, 2024 - Native Shopify integration & e-commerce AI phone agents

Connect Shopify to Ringly.io with one click. Your agents can now get order status and product info realtime from Shopify. All built-in, so you don't have to do a thing.


Nov 19, 2024 - Help center, setup guide, better support with Intercom messenger

You can now find answers to your questions, troubleshoot on your own, or ask us a question through our messenger.


Nov 17, 2024 - Conversational flow steps, call history, outbound, and more

Conversational flow steps

You can now create steps in the conversation your agent follows! Create an 'Advanced' agent and add steps, with instructions per step.

Call history

You can see exactly what calls were made when, why, by who, to whom, how long, and more. Filter on agents, inbound/outbound, positive/neutral/negative, and if the agent completed the task.

More and better templates

With just one click on a template, you created a pre-vetted AI phone agent! The only thing you have to do is add some details about your business.

Other improvements:

  • You can now sign up with 1 click using Google

  • You can now test your agent for free without a phone number or paid plan.

  • You can connect to Zapier directly from the app

  • You'll get way better support with our new Intercom support chat


Oct 25, 2024 - Make outbound calls via our Zapier app

We're thrilled to announce that you can now use your favorite tools with Ringly.io using the Zapier app.

With over 7000 app connections, your AI phone agent just received a massive upgrade.


Oct 9, 2024 - Make outbound calls with API

Ringly.io can now make outbound calls using an API call. ๐ŸŽ‰

You can use this to:

  • Call people who abandoned their cart

  • Call and qualify leads

  • Call customers

  • And much more...

In most countries you need to have consent in order to call them with AI. Check your local laws and regulations.


Oct 7, 2024 - Way better pricing plans

Previously, we had only 3 plans: $69/mth, $450/mth and $997/mth.

Now, we have made sure you don't need to make such big pricing jumps when scaling your calls. We have about 36 tiers now, or 38. We've lost count.

And to make sure you don't need to keep checking if you need to upgrade when scaling, we've added the option to switch on "automatically upgrade when out of call minutes."


Sep 25, 2024 - AI books your appointments

Our AI phone agents can now check your calendar's available slots and schedule an appointment on Your calendar with the customer. We're using Cal.com as a connector between Ringly.io and your favorite calendar app.

When you have 1 calendar to connect, you can create a free account at Cal, and for multiple calendars, prices start at $15/mth.


Sep 24, 2024 - 8 new languages

To help change even more businesses around the world, we are introducing some new languages:

  • ๐Ÿ‡จ๐Ÿ‡ณ Chinese

  • ๐Ÿ‡ท๐Ÿ‡บ Russian

  • ๐Ÿ‡ฎ๐Ÿ‡น Italian

  • ๐Ÿ‡ฐ๐Ÿ‡ท Korean

  • ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch

  • ๐Ÿ‡ต๐Ÿ‡ฑ Polish

  • ๐Ÿ‡น๐Ÿ‡ท Turkish

  • ๐Ÿ‡ป๐Ÿ‡ณ Vietnamese


Sep 19, 2024 - New dashboard

We're thrilled to announce that we've rebuilt Ringly.io from the ground up to make your experience even better. With this new interface, it becomes even easier to create an agent and use it in your business.


Aug 16, 2024 - International phone numbers

Where previously you could only buy US phone numbers, we now expanded to a ton more countries.

We now have phone numbers of these countries:

๐Ÿ‡บ๐Ÿ‡ธ (+1) United States - US ๐Ÿ‡ฆ๐Ÿ‡ท (+54) Argentina - AR ๐Ÿ‡ฆ๐Ÿ‡บ (+61) Australia - AU ๐Ÿ‡ฆ๐Ÿ‡น (+43) Austria - AT ๐Ÿ‡ง๐Ÿ‡ช (+32) Belgium - BE ๐Ÿ‡ง๐Ÿ‡ท (+55) Brazil - BR ๐Ÿ‡จ๐Ÿ‡ฆ (+1) Canada - CA ๐Ÿ‡ซ๐Ÿ‡ท (+33) France - FR ๐Ÿ‡ฉ๐Ÿ‡ช (+49) Germany - DE ๐Ÿ‡ฎ๐Ÿ‡ณ (+91) India - IN ๐Ÿ‡ฎ๐Ÿ‡ช (+353) Ireland - IE ๐Ÿ‡ฏ๐Ÿ‡ต (+81) Japan - JP ๐Ÿ‡ฑ๐Ÿ‡บ (+352) Luxembourg - LU ๐Ÿ‡ฒ๐Ÿ‡ฝ (+52) Mexico - MX ๐Ÿ‡ณ๐Ÿ‡ฑ (+31) Netherlands - NL ๐Ÿ‡ณ๐Ÿ‡ฟ (+64) New Zealand - NZ ๐Ÿ‡ต๐Ÿ‡น (+351) Portugal - PT ๐Ÿ‡ช๐Ÿ‡ธ (+34) Spain - ES ๐Ÿ‡จ๐Ÿ‡ญ (+41) Switzerland - CH ๐Ÿ‡ฌ๐Ÿ‡ง (+44) United Kingdom - GB

Due to government restrictions, for most countries you need to provide information such as proof of residency, or a tax bill from your business before buying a phone number. In those cases, we'll help you upload the necessary information and buy a phone number with you. Just contact us in the support chat.


Aug 5, 2024 - Agents can take actions

The agent can now take actions in the call! And literally everything you want. You can connect with Make.com or Zapier, or any other service that uses webhooks. You can add multiple actions per agent.

Example action: the customer asks where their order is, and the agent understands and sees it has an action called 'Fetch order status'. But to get the order status, it needs the order number as well, so the agent first asks the customer what the order number is, and then invokes the action 'Fetch order status'. Within 2 seconds the agent found it and informs the customer: "I see your order has been processed and will arrive Monday."


Jul 10, 2024 - AI analyzes calls

AI now shows you the call sentiment using Positive ๐Ÿ˜„, Neutral ๐Ÿ™‚, or Negative ๐Ÿ™

So you know in one glance what happened! See below:

Call recordings with AI analysis

We also added these super important metrics:

First Call Resolution and Customer Satisfaction score for our AI phone agent

Other things we added:

  • A call summary

  • Task completion status

  • Who hung up the phone


Jul 1, 2024 - Affiliate program

Just one day after the previous update, we launch our Ringly Rewards Program. With our affiliate program, you can sign up in literally 1 minute, and receive your affiliate link immediately.

You will get 20% lifetime recurring commission on high-ticket prices.

Ringly.io affiliate dashboard

Get yourself a passive income stream by recommending Ringly.io on your socials, website, blog and newsletters. As long as the customer pays, you'll get paid. You can join our affiliate program here.


Jun 30, 2024 - Agents coming to life

We thought it'd be nice to make our agents come more to life. So, we've given every agent a face, a name, a color, and you can listen to their voice!

Here are some voices you can choose from:

Ringly.io voices

Next to this, we simplified our agent setup flow, so that it is even easier to set up your agent.

Now, there are only 3 setup steps:

  1. Choose a voice & language

  2. Add instructions

  3. Add a phone number


May 31, 2024 - Knowledge base

The first big feature we add is the most requested one - the Knowledge base. Where you first needed to instruct the agent in the Instructions text field of max 1500 words, you can now upload almost anything in the knowledge base:

  • Your website (by simply adding your website-url)

  • Your company's files (pdf, csv, docx, etc.)

  • Plain text

  • Youtube video url

Ringly.io knowledge base

When a customer asks a question and the AI phone agent does not know the answer, it will query the knowledge base and get the answer. This process takes about 2 seconds, and in the meantime the agent will still be speaking.

So the agent will look into the knowledge base, at the same time say something like "Let me look up that answer for you..." and in the meantime the answer is found and the agent will answer the customer.


May 8, 2024 - Launch ๐ŸŽ‰

On Wednesday May 8th Ringly.io officially launched and allowed users to create an account.

We also launched on Product Hunt that day, and became number #4 Product of the Day. You can see our launch here.

Ringly.io Product Hunt Launch

As of today we surpassed #3 and #2 in Product Hunt upvotes. Unfortunately, we are still #4 of the day.

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