How you cancel depends on how you signed up.

Option 1: You installed the Ringly.io Shopify app

Shopify handles the billing, so you need to cancel from there:

Your plan is automatically cancelled and you won't be charged again.

Option 2: You signed up directly on Ringly.io

Cancel from your account settings:

Alternatively, go to Settings → Billing and click Manage invoices to cancel through Stripe.

Cancellation takes effect immediately
If you're on a trial, canceling prevents any charges and closes your account right away
For paid subscriptions, you must pay any outstanding overage minutes before cancellation completes
All payments are non-refundable — no credits for unused time or partial months

To cancel an add-on, go to the add-on and delete it. Your main plan stays active.

Phone number: Go to the agent with the phone number, then delete the phone number. This cancels the phone number subscription.
Knowledge base: Go to the knowledge base and delete it. This cancels the knowledge base subscription.