How you should cancel your plan depends on one thing:
1) You downloaded the Ringly.io Shopify app
2) You didn't download the Ringly.io Shopify app
Option 1: You downloaded the Ringly.io Shopify app
Shopify handles the billing when you downloaded our Ringly.io Shopify app, so you also need to cancel the plan there. The easiest way to do this is to go to Shopify. Here's the step-by-step plan:
Go to Shopify admin
Click "Settings"
Click "Apps and sales channels"
Hit the 3 dots next to the Ringly.io app and click "uninstall".
Select the reason and confirm the uninstallation.
You're done! The plan is automatically cancelled and you will not be charged anymore.
Option 2: You didn't download the Ringly.io Shopify app
This is for the users that just created a Ringly.io account and paid using the normal checkout.
Click on your account (bottom-right)
Click on "Settings and subscription"
Scroll all the way down and click on "Cancel"
Add the cancellation reason and confirm.
We'll show you a confirmation message that your plan is cancelled. If you have made overages you need to pay those before you can cancel.
And you're done!