When a call ends, Ringly.io sends detailed call information to the webhook you’ve added in your account settings. This allows you to integrate data automatically into your CRM, perform analytics, or take other actions.
What call details are included?
The call details sent to your webhook include:
Agent information: the agent_tag, and whether the agent completed the task it needed to perform.
General call information: If the call was inbound/outbound, completion status, who hung up the phone, how many call minutes were used (= the same as call duration).
Recording and transcript: URL to access the call recording and a text transcript of the entire call.
Sentiments: Sentiment analysis the user (negative, neutral, or positive).
When the call was made: The date and time of when the call started and ended, both in UNIX format.
Numbers: The phone numbers involved in the call (to and from).
Call Summary: A brief AI generated summary of the conversation.
How to add your webhook
To get these details on autopilot, follow these steps:
Go to Settings > API and Webhooks in your Ringly.io dashboard.
Paste your webhook URL in the field next to "Send call details to webhook".
And you're done!
This setup makes sure all relevant call data is automatically sent to your webhook after every call, giving you control over how to use it for your business needs.