What is Ringly.io's knowledge base?
The knowledge base is where you add information about your business. When a customer asks a question, the AI phone agent always checks the knowledge base for the solution.
Where can I find the knowledge base?
In the menu on the left of your screen, click 'Knowledge'.
What are the limits of the knowledge base?
Here is what you can add to 1 knowledge base:
300 webpages (urls), which are auto-synced every 24 hours
1,000,000 characters of plain text (~200,000 words)
25 documents (each one being max 50MB)
If you need more than 1 knowledge base, you can buy more at $9/mth each. This way you can add multiple knowledge bases to one agent.
Set up the knowledge base in 3 steps:
Step 1) Click on one of these options (more about the 3 below):
To upload content, you need to:
Be on at least a $49/mth paid plan to get 1 knowledge base for free
OR pay $9/mth for 1 knowledge base
After adding the website, text, or file, it shows up in the knowledge base with the status "Syncing..." like here:
After 10-30 seconds the file will be synced. Bigger files = wait longer:
Step 2) Add your agent(s) to the knowledge base.
You can do this two ways:
Way 1: Click on the 'edit' button in the top-right of your knowledge base
And then choose what agents will have the knowledge
Way 2: Go to your agent and click on 'Knowledge'
Then click on '+ Connect a knowledge base' and choose your knowledge base. Now it is connected.
Here are the available content types to upload:
Upload a document
Upload a document
Supported formats: You can upload documents in PDF, CSV, HTML, RTF or XML (max. 50MB per document)
Steps:
Click on 'Documents'.
Give your document a name
Click on the upload area or drag and drop a file
Click 'Attach file'
Upload text
Upload text
Paste or type plain text.
Steps:
Click 'Plain text'.
Give your text file a name
Paste or type your text content into the input field
Click 'Attach text'.
Add a website
Add a website
Use case: Allows the AI to fetch information from your website.
Steps:
Click 'Websites'.
Enter the URL of the website and click 'Upload website'
Wait 30 seconds or so...
3. Here are all the pages of your website! Uncheck urls you don't want and then click "Confirm and upload".
Notes:
If you add a url like ringly.io we will also scrape help.ringly.io or docs.ringly.io
if you add https://www.ecomstore/products we will scrape all urls of your website that have the /products path.
If the scraper did not find all your urls it can be because 1) Some pages have no links linked to them. 2) Some pages may have blocked scraping or robot access at all.
Tips for the knowledge base
Images will use up a lot of storage space, so it's best to avoid using documents with a lot of images.
Give your files descriptive names. This way the AI phone agent knows where to look.
Call your agent to see if it gives the right answers
If your agent makes up an answer: add to the agent’s instructions that it should only get information from the instructions or knowledge base, and if the information is not there, mention that you do not know the answer, instead of making something up.