# Ringly.io Help center

> Answers and advice from Ringly

## Account and billing

- [Changelog](https://help.ringly.io/en/articles/10150368-changelog.md): A log of updates with the latest features added & improvements made.
- [Pricing](https://help.ringly.io/en/articles/10187363-pricing.md): Ringly.io has simple pricing that grows with you and is based on the call volume you need. Starts at 349,- /mo
- [I signed up with Google, how do I change my password?](https://help.ringly.io/en/articles/11036092-i-signed-up-with-google-how-do-i-change-my-password.md): If you signed up with Google and want to change password so you can share it with your teammates
- [How to share my Ringly.io account with teammates?](https://help.ringly.io/en/articles/11821815-how-to-share-my-ringly-io-account-with-teammates.md): Here is how you can give teammates access to your Ringly.io account
- [How to invite collaborators to Ringly.io](https://help.ringly.io/en/articles/13230086-how-to-invite-collaborators-to-ringly-io.md): Want another support agent to help review calls? You can invite them as a collaborator.

## Train and improve Seth

- [How to fine-tune Seth with examples](https://help.ringly.io/en/articles/15139379-how-to-fine-tune-seth-with-examples.md): Fine-tune examples teach Seth the exact wording you want him to use. Here's how to add and manage them.
- [How to train Seth](https://help.ringly.io/en/articles/15232432-how-to-train-seth.md): What Seth knows on his own, what you teach him, and the order to do it in to reach 95%+ resolution.
- [How to write a great greeting for Seth](https://help.ringly.io/en/articles/15293305-how-to-write-a-great-greeting-for-seth.md)
- [Test Seth by typing](https://help.ringly.io/en/articles/15408358-test-seth-by-typing.md): Test Seth by typing instead of calling, and see exactly how it would answer on a real call.
- [How to let Seth AI phone agent escalate to a human](https://help.ringly.io/en/articles/13052974-how-to-let-seth-ai-phone-agent-escalate-to-a-human.md): Here's how you can let Seth escalate an issue of a customer to your team.
- [How to use Rules for Seth AI support](https://help.ringly.io/en/articles/13375605-how-to-use-rules-for-seth-ai-support.md): Rules let you tell Seth what to say in very specific cases during the AI phone call. Here's how.
- [Manage Seth's knowledge](https://help.ringly.io/en/articles/13633193-manage-seth-s-knowledge.md): Here's how you can add your company's content to Seth, the AI support rep, to make him answer every question.

## Getting started and setup

- [Integrate Twilio for SMS](https://help.ringly.io/en/articles/10332033-integrate-twilio-for-sms.md): A step by step guide to integrate Twilio for sending SMSes during phone calls
- [How to make/receive international phone calls](https://help.ringly.io/en/articles/11428805-how-to-make-receive-international-phone-calls.md): Read how to make international phone calls with your AI phone agent
- [Get a phone number](https://help.ringly.io/en/articles/10308916-get-a-phone-number.md): This guide will walk through how to purchase a number from Ringly.io.
- [Set up Seth, the AI phone support rep](https://help.ringly.io/en/articles/11784673-set-up-seth-the-ai-phone-support-rep.md): Seth is Ringly.io's new agent that is trained specifically for customer support. Read more on how to set him up.
- [How to deploy Seth AI phone agent](https://help.ringly.io/en/articles/12997037-how-to-deploy-seth-ai-phone-agent.md): Seth needs to be deployed to a phone number before he can answer calls.
- [What to expect during Ringly onboarding](https://help.ringly.io/en/articles/14706400-what-to-expect-during-ringly-onboarding.md)

## Call results and reporting

- [How to use the call history page in Ringly.io](https://help.ringly.io/en/articles/13056156-how-to-use-the-call-history-page-in-ringly-io.md): The Call history page gives you an overview of all conversations handled by Seth AI support agent.
- [How to analyze Seth AI phone agent's performance](https://help.ringly.io/en/articles/13054041-how-to-analyze-seth-ai-phone-agent-s-performance.md): Here's how to see what Seth did and how well he did it.
- [How attributed revenue works](https://help.ringly.io/en/articles/15030393-how-attributed-revenue-works.md): How Ringly tracks revenue from Seth's calls, the three metrics on the dashboard, and how matching works.
- [Sources used in Call History](https://help.ringly.io/en/articles/13429698-sources-used-in-call-history.md)

## What Seth can do on calls

- [How to add custom actions to Seth AI support](https://help.ringly.io/en/articles/12992071-how-to-add-custom-actions-to-seth-ai-support.md): Here's a quick guide on how to add custom actions to Seth, your AI phone support agent.
- [How to teach Seth a new skill](https://help.ringly.io/en/articles/15899226-how-to-teach-seth-a-new-skill.md)
- [Cancel orders in Shopify](https://help.ringly.io/en/articles/15899995-cancel-orders-in-shopify.md)
- [Get order status in Shopify](https://help.ringly.io/en/articles/12141489-get-order-status-in-shopify.md): The Get Order Status action lets Seth AI support answer “Where is my order?” calls automatically.
- [Request a Return in Shopify](https://help.ringly.io/en/articles/12141461-request-a-return-in-shopify.md): The Request a return action allows Seth AI phone support to create a return request directly in Shopify when customers call in.
- [How Seth recognizes customers in Shopify](https://help.ringly.io/en/articles/13264002-how-seth-recognizes-customers-in-shopify.md): When someone calls in, Seth automatically pulls recognizes the customer in Shopify and can help way better. Here's how.

## Integrations

- [Connect Gorgias to Ringly](https://help.ringly.io/en/articles/15525694-connect-gorgias-to-ringly.md): Log Seth's phone calls into Gorgias as tickets, with the customer matched, the call summary and transcript attached, and tags for filtering.
- [How to connect Ringly.io to Shopify using a custom app](https://help.ringly.io/en/articles/13334072-how-to-connect-ringly-io-to-shopify-using-a-custom-app.md): This guide helps you connect your Shopify store to Ringly by creating a custom app in Shopify’s Developer Dashboard.
- [How to find your Shopify client ID and secret](https://help.ringly.io/en/articles/14185112-how-to-find-your-shopify-client-id-and-secret.md)
- [Import your Twilio phone number](https://help.ringly.io/en/articles/10517206-import-your-twilio-phone-number.md): A step by step guide to integrate Twilio for calls