Your agent can remember conversations and use it when customers call inbound.
How does it work:
A customer calls your AI phone agent
Before picking up, your agent checks if it has had conversations with that phone number before.
If it finds them, it will take transcripts from the last 2 phone calls + summaries from the last 5 phone calls and have that as context.
Then it picks up the phone. How long does this process take? About 1 second.
How do I switch it on?
Go to your agent and click the 'knowledge' tab:
Then make sure this one is toggled on:
Then go to your instructions and add {{ringly_memory}} at the end of your instructions. Without this, the agent cannot access the old conversations. You don't need to add an explanation of what the variable is in the instructions, (that's already in the variable itself), you can just drop it and you're done.
And that's it! Once turned on, you can immediately use past conversations. Even if you have this setting turned of our system will still gather the transcripts, but the agent won't be able to access them.
What plan do I need for this?
You need to be on at least the Grow plan for this.