You can tell the phone agent how to say numbers, dates, and prices in a way that sounds more natural. When turned on, your agent will read:
Numbers: "one two three" instead of "123"
Dates: "july fifth" instead of "Jul 5"
Prices: "twenty four dollars twelve cents" instead of "$24.12"
How to turn it on
Go to your agent
In the 'Setup' tab, open the 'Advanced voice settings'
Find "Say numbers/dates naturally"
Turn the switch on
Note: When turned on, your phone calls might take a bit longer to start (about 0.1 seconds). This happens because the AI needs extra time to change how it reads numbers and dates.
That's it! Your agent will now speak numbers, dates, and prices in a more human way.