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How to fix pronunciation

Sometimes your agent pronounces a brand name or product names incorrectly. Read this to see how to fix it

Maurizio avatar
Written by Maurizio
Updated over 2 months ago

This feature only works with English agents with all voices except for Nova and Shimmer.

You can control how certain words are pronounced. This is useful when you want to make sure certain uncommon words are pronounced correctly.

To use the feature, do this:

Go to your agent and open the 'Advanced voice settings". Locate 'Fix pronunciation of words click on the "+ Add" button

A popup will open (see below) where you need to fill out this info:

  • the word to be pronounced. For example, actually

  • the phonetic pronunciation of the word. For example, æktʃuəli. This phonetic spelling should use the IPA alphabet

You can find and change the phonetic pronunciation of a word on this website.


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